Is Florence's Website Ready for the ADA Title II Deadline?
Did you know the deadline already changed?
Here's something many local officials missed: the original compliance deadline has already moved once. On April 20, 2026, the Department of Justice issued an Interim Final Rule pushing each deadline back a full year — which means Florence's date is now April 26, 2028. A one-time extension is a grace period, not a reprieve. There is no indication another one is coming.
Florence's latest accessibility scan
Overall compliance risk: High — 1 citizen service residents with disabilities may be unable to use
⚠ Critical Service Risk
These citizen services appear to have no accessible alternative pathway — the highest-exposure findings in this scan:
- Online bill or fee payment — The only pathway we found for this service fails 1 serious accessibility check — including: graphic images have no text alternative, so screen readers skip them. Residents using assistive technology may be unable to complete it.
Top issues, in plain English
- critical Buttons have no accessible name — assistive tech users can't tell what they do (WCAG 4.1.2 · 3 pages)
- critical Images have no text alternative, so screen readers can't describe them (WCAG 1.1.1 · 3 pages)
- serious Text is too low-contrast against its background to read comfortably (WCAG 1.4.3 · 5 pages)
- serious Links have no readable text — screen reader users can't tell where they lead (WCAG 2.4.4 · 3 pages)
- serious Links are distinguishable only by color, invisible to color-blind users (WCAG 1.4.1 · 2 pages)
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What WCAG 2.1 Level AA means for city government websites
With 3,883 residents, Florence falls under the DOJ's small-entity tier (under 50,000 population), which comes with the later of the two federal deadlines — but the same technical standard.
WCAG 2.1 Level AA is the technical standard the DOJ adopted for ADA Title II. In plain terms, it's a checklist that makes sure residents who use screen readers, keyboard navigation, or captions can actually use your website: text on every image, labels on every form field, enough color contrast to read, and video captions.
Smaller entities sometimes assume they're exempt. They aren't — the later deadline is the only accommodation the rule makes for size. Services like recreation registration, utility billing, and building permits all need to work for residents with disabilities.
Florence is a smaller community, and its website is the front door for recreation registration, utility billing, and building permits. Under ADA Title II, that front door has to work for every resident.
Don't find out about problems from a demand letter
A11yCheck monitors Florence's website continuously and sends a plain-English weekly digest — no technical background needed.